How Sedge Enterprise protects personal information and service enquiries.

1. Who this Privacy Policy applies to

This Privacy Policy applies to visitors, clients, suppliers, service providers, business contacts and users who interact with the Sedge Enterprise Group website, submit a contact form, request a quote, send an email, call the office, use WhatsApp or communicate with Sedge through any official contact route.

Responsible party: Sedge Enterprise Group.

Website: www.sedgent.com.

2. Personal information Sedge may collect

Sedge may collect personal information that is voluntarily provided when a person contacts the company or requests support. This may include:

• Full name, company name and contact person details.
• Email address, telephone number and WhatsApp number.
• Location, suburb, city, province and site address where required for service planning.
• Service category, project requirement, product request, urgency and technical notes.
• Photos, documents, product references, equipment details or site information submitted with an enquiry.
• Communication history connected to quotes, service requests, supplier enquiries or support follow-ups.

3. How Sedge collects information

Personal information may be collected through website forms, quote forms, email, telephone calls, WhatsApp messages, supplier communication, service enquiries, product requests, social media contact routes and direct business communication.

4. Why Sedge uses personal information

Sedge uses personal information for legitimate service, business and communication purposes, including:

• Responding to CCTV, electrical, ICT, gate motor, solar product, IT product and authorised software enquiries.
• Preparing or following up on quotes, service requests and product-related communication.
• Understanding the client’s property type, location, urgency and technical requirement.
• Scheduling communication, coordinating support and routing enquiries to the correct service department.
• Maintaining internal records for service, administration, accounting, compliance and business continuity.
• Improving the website, user experience, content relevance and service navigation.

5. Cookies, analytics and website data

The Sedge website may use cookies or similar technologies to support website functionality, security, performance, analytics and user experience. Cookies may help understand which pages visitors use, how the website performs and how service content can be improved. Visitors can usually control cookies through their browser settings.

6. Sharing personal information

Sedge does not sell personal information. Information may be shared only where reasonably necessary for business, service, legal or operational purposes, including with:

• Internal Sedge team members handling enquiries, quotes or support.
• Approved service providers, suppliers or technical partners where needed to respond to a request.
• Website, hosting, email, CRM, security, analytics or communication service providers.
• Professional advisers, regulators, authorities or legal parties where required by law or legitimate business protection.

7. Storage, retention and security

Sedge takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Information is kept only for as long as reasonably required for the purpose it was collected, unless a longer period is required for legal, tax, operational, warranty, service, dispute or compliance reasons.

8. POPIA and user rights

Under South African privacy principles, individuals may request access to their personal information, ask for corrections, object to certain processing, withdraw consent where consent is the basis for processing, or request deletion where legally appropriate. Requests can be sent to Sedge using the contact details on this page.

9. Third-party websites and external links

The Sedge website may include links to third-party websites, maps, social platforms, payment-related platforms, software providers or partner resources. Sedge is not responsible for the privacy practices or content of external websites. Visitors should review the privacy policy of any external website they visit.

10. Children’s information

The Sedge website and services are intended for general business and service enquiries. Sedge does not knowingly collect personal information from children without appropriate authority or consent where required by law.

11. Marketing communication

Sedge may send relevant business or service communication where a person has requested information, submitted an enquiry or has an existing business relationship with the company. Recipients may request to stop receiving non-essential marketing communication.

12. Policy updates

Sedge may update this Privacy Policy from time to time to reflect changes in services, website functionality, legal requirements or business operations. The latest version will be published on this page.

13. Contact Sedge about privacy

For privacy-related questions, access requests, correction requests or general data protection communication, contact Sedge Enterprise Group using the details below.